Wednesday, January 28, 2009

I Won!

Okay, so I may have had to impersonate myself as my 13 year old son, and hack into the email address Chris had set up for the boys, but after way too many phone calls & emails to Alltel regarding the mysterious "Data Access" charges (or is it axcess…I find it strange that workers in their tech department don't know how to spell access, as they typed it wrong both times, so I don't think it is just a typo. Can we say Spell Check.)

Here is their response:

Hello Tyler,

Thank you for sending the information we requested. Accept our apologies because this reply has taken more than usual to reach you. The volume of e-mails we have received in the last days made impossible for us to reach you sooner. We have received your e-mail regarding the Alltel mobile number 507320****. We understand that you would like to know detailed information about data airtime, the links you have accessed and a credit for the charges. We apologize, for any inconvenience you may have experienced.

We will be happy to assist you in this matter. Those data airtime charges are related usually to the use of multimedia messages (pictures and video messages) and the use of the axcess apps of the phone (this is use to view ring tones, ring backs, music, games etc), however; the internet access of your phone was blocked but not this applications or features, we have blocked the handset capacity to send multimedia messages and access the axcess apps feature to avoid the airtime charges. On January the eight you receive a credit of $4.00 dollars for airtime charges, we have credited your account $10.00 dollars and the 32 bonus minutes for the inconvenience.

In order for the changes to work please turn off and on your phone. Feel free to check this information on your prepaid account.

Thank you for making use of our services and please let us know if we can be of further assistance. Thanks for choosing Alltel U Prepaid as your wireless service provider. We appreciate your business.

Douglas A.
Alltel U Prepaid Customer Support.

And, I realize we are not talking about a huge amount of money. It was the just the point (and that I want to win, of couse); I am not going to pay for a bunch of charges when they cannot even tell me exactly what the charges were for. In this response, they still even say the charges are USUALLY related to multimedia messages, which makes me think they seriously don't know!

1 comment:

Amy said...

Good for you -- It makes me so upset that these companies seem to never be able to give me straight answers BUT are really great at keeping track of exactly every cent that I owe them! Funny how their record keeping goes!